Return & Refund Policy

PackitFurniture

At PackitFurniture, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be in the same condition as received

• The item must be unused, unworn, and unassembled

• The item must be returned in its original packaging

• Proof of purchase is required

Items returned without prior authorization will not be accepted.

How to Start a Return

To initiate a return, please contact us at:

Email: Help@PackitFurniture.com

Please include:

• Your order number

• A detailed reason for the return

• Photos or video (if the item is damaged, defective, or incorrect)

If your return request is approved, we will provide return instructions and, if applicable, a return shipping label.

Important: Our carriers do not accept unpackaged items. All returns must be properly packaged.

We recommend using a trackable shipping service, as PackitFurniture is not responsible for lost or missing return packages.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

• The item is damaged

• The item is defective

• You received the wrong product

If confirmed, we will:

• Provide a prepaid return shipping label

• Issue a full refund

• Charge no restocking fee

Return shipping cost: $0.00
Restocking fee: $0.00

Customer Remorse (Change of Mind)

If you ordered the wrong item or no longer need the product:

• Return shipping costs are the customer’s responsibility

• The restocking fee is $0.00

• The item must meet all return eligibility requirements

Return shipping cost: Actual carrier cost

Bulk Orders (B2B)

For orders exceeding 100 units:

• Return shipping is the customer’s responsibility

• A 2% restocking fee will apply

Refund Process

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds will be issued to the original payment method

• Processing time: 7–15 business days after approval

• Please allow additional time for your bank or credit card provider to post the refund

If more than 15 business days have passed since your return was approved, please contact us at:

Help@PackitFurniture.com

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank

Processing times may vary between financial institutions.

If you still have not received your refund, please contact:

Help@PackitFurniture.com

Exchanges

We do not process direct exchanges.
The fastest way to receive a replacement item is to:

1. Return the original item (if eligible)

2. Place a new order once your return is approved

Return Method

Returns must be sent by mail to the address provided in your return authorization instructions.

Contact Information

PackitFurniture

473 Hayes
Irvine, CA 92620
United States

Phone: +1 (800) 676-6767
Email: Help@PackitFurniture.com