Frequently asked questions
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Will I receive order confirmation?
Once you have placed an order, you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received it, contact us at help@packitfurniture.com.
Can I modify or cancel my order after placing it?
Orders are processed immediately. If you need changes, contact us as soon as possible. While we cannot guarantee modifications, we will do our best to assist.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or bank security settings. Try another payment method or contact your bank.
What is the delivery time for my order?
Handling time is 1–2 business days. Transit time is 2–13 business days. Total delivery time is 3–15 business days.
How much does shipping cost?
We offer free shipping on all orders within the United States.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email.
What should I do if my order hasn’t arrived?
If your order is delayed, contact us at help@packitfurniture.com and we will assist you.
What is your return policy?
We offer a 30-day return policy. Items can be returned within 30 days of delivery.
What should I do if I receive a damaged product?
Please contact us immediately at help@packitfurniture.com with photos of the issue so we can resolve it quickly.
When will I receive my refund?
Once your return is received and approved, your refund will be processed within 15 business days to your original payment method.
Do I need an account to place an order?
No, you can checkout as a guest.
How can I contact customer support?
You can contact us at help@packitfurniture.com or via ourContact Uspage. We usually respond within 24 hours.
